Definitions

• When we say “NEBUL”, “we”, “we”, “us” or “our” we are referring to NEBUL B.V. and its subsidiaries.
• When we write “website”, we refer to our websites on nebul.com and other websites that form part of our services.
• When we talk about “services” we refer to the sum of our websites, hosting platforms, managed services, and applications.
• When we talk about “information” we refer to all the different forms of data that may or may not contain personal data that you offer to us and which we collect when providing our services.

Information we collect

NEBUL collects information about you for delivery of its services and compliance with laws and regulations. Under the information collected, we mean:

• Name, e-mail address, telephone number, and invoice and address details;
• IP address, cookies, location information, date and time, browser type, and actions taken on our websites;
• Log files that contain information about access to and use of services that you purchase from us;
• E-mail and other correspondence relating to the use of our services.

Our website and services are not aimed at minors under the age of 18 and we do not knowingly collect information from minors. If you suspect that we have inadvertently collected personal information about minors, please contact operations@nebul.com.com so that we can delete this information.

How we use your information

We process your information primarily to deliver our services to you from the various platforms of NEBUL B.V. We use your information for the following purposes:

• To provide you with support;
• To inform you about maintenance and other relevant work related to our services;
• For financial and administrative purposes;
• For sending newsletters and other company information (if you have registered for this);
• To improve our products and services;
• For technical analyses in case of problems;
• For information transfers in the event of a sale, merger, consolidation, or takeover of the company;
• In case of summons, court orders, or legal proceedings, or to determine or exercise our legal rights or to defend against legal claims.

Sharing of information with third parties

We use third parties and partners for the correct functioning of our services. These parties are not permitted to use the information we provide them for any other purpose than the specific purpose for which these parties have been enabled by us. We will never share, sell, or rent your personal information to companies or the authorities without your permission unless we are or become legally obligated to do so.

We may share your information for the following reasons:

• If your information is necessary for service providers who provide services to NEBUL and to strategic partners who help us market NEBUL;
• Processing online payments and keeping the accounts;
• To provide you with support (only after your explicit permission);
• When we are legally obligated to disclose information, such as a valid court order or a valid summons. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a valid request from the authorities;
• To enforce our general terms and conditions;
• If a transfer of your data is required in the event of a reorganization, merger, or sale of the company;
• If we determine that collected information does not contain personal data and you do not identify yourself.

Usage analysis of our website

In order to continuously analyze the visitors and use of our websites, we use Google Analytics. The information that we collect in this way is used to create statistics that give us insight into visits of the different parts and pages. We use this data to analyze and improve the structure, navigation and content. The statistics and other reports are not traceable to individuals for us.

For the cookies that are placed for this purpose and the possible data that is collected with this, we refer to the following page: https://www.google.com/policies/privacy/

Security of your information

Your information is protected by NEBUL by means of administrative, technical, and physical measures against loss, theft, and misuse. It’s also protected against unauthorized access, disclosure, alteration, and/or destruction. Data entered via an online form is always sent over a secure connection. Information about the use of our site and the feedback we receive from our visitors and customers help us to further develop and improve our services.

Retention and legal obligations

NEBUL is legally obligated to store your information and to provide it to third parties if requested. This can occur in case we are required to provide information to authorized authorities in case of a criminal investigation. We do not store your data longer than legally permitted and necessary for the delivery of our services.

Review and correction of your personal data

As an individual, you have the right to inspect your personal data. This means that you can request which of your personal data we register and for which purposes that data will be used. You can request NEBUL to share your stored personal data. You can also send a request to NEBUL to change your personal data. We will process requests for this within 30 days. NEBUL reserves the right to refuse unreasonable requests or requests that are not required by law.

Final remarks

In case you have any questions or complaints about the privacy policy of NEBUL, you can contact us via operations@nebul.com or by telephone at +31 (0)88 20 40 300. We reserve the right to make changes to this privacy policy at any time. In case there are changes to our privacy policy, you will always find the most recent information on this page.